Shipping & Orders

How long will it take to receive my order?

We process all orders within 1–3 business days. After that, shipping typically takes 7–15 business days. We appreciate your patience and promise it will be worth the wait.

Can I track my order?

Yes. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number on our website's tracking page to follow your order's journey.

What is your return and refund policy?

We are committed to ensuring you are completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of delivery.
For full details, please visit our Return & Refund Policy page.

How can I contact DriveSync?

You can reach our customer service team at contact@officialdrivesync.com — we’re happy to help with any questions or issues.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

All orders are shipped from our Hong Kong warehouse.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, changes or cancellations must be requested within 12 hours of placing your order.
Requests after this time will be denied, but your order can be returned for a full refund once received.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express.

When will my order be processed?

Orders are handled and shipped from our warehouse between Monday and Friday.
Please allow additional time during holidays and sale periods. 

All orders are processed within 1–3 business days from the order date and shipped the next business day.

We do not ship on weekends.

What if I don't receive my order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Prices displayed on our site are tax-free in USD. Depending on your country, import duties and customs fees may apply upon delivery.

These charges are determined by your local customs office and are the buyer’s responsibility.

DriveSync is not responsible for any customs delays or additional charges.
For further details, please contact your local customs office.

How do I return an item?

Please contact us at contact@drivesync.shop for assistance with returns and further instructions.

What if the item I received is defective, incorrect, or damaged?

If your item arrives defective, incorrect, or damaged, please contact us immediately with:

Your order number

Photographs of the item(s)

A brief description of the issue

We’ll review your case and resolve it as quickly as possible.

When will I receive my refund?

Refunds will be credited to your original form of payment.
For credit or debit card payments, refunds are processed within 7–10 business days of receiving the returned item or cancellation request.

If your refund has not appeared after this period, please contact your bank or card provider, as posting times may vary.